Privacy Policy

Last updated: August 7, 2025

Introduction
This Privacy Policy describes how Plus Mats Online ("Plus Mats", "we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase from plusmatsonline.com or otherwise interact with us (collectively, the "Services"). We are powered by Shopify, which provides the e‑commerce platform that helps us serve you. By using or accessing any of the Services, you agree to the collection, use and disclosure of your personal information as described here. If you do not agree, please do not use the Services.

Personal Information We Collect

We collect two broad categories of personal information: (a) information you provide directly to us and (b) information automatically collected when you interact with our website or Services.

  • Contact details – Name, billing and shipping addresses, phone number, and email address.
  • Payment information – Credit/debit card numbers or other payment details (processed securely via Shopify or our payment processor). We do not store your full payment card information.
  • Account information – Username, password, security questions and preferences for registered users.
  • Order information – Details of products purchased, order history, shipping and tracking details.
  • Device and usage data – IP address, browser type, time zone, cookies installed, pages viewed, products browsed, referring websites or search terms, and interactions with the site.
  • Communications – Information you provide when contacting our customer support team or leaving a review.

Sources of Personal Information

We collect personal information:

  • Directly from you when you create an account, place an order, sign up for marketing communications or contact us.
  • Automatically through the Services via cookies, web beacons and similar technologies that collect device and usage data.
  • From service providers such as payment processors, shipping partners and analytics providers.
  • From marketing and advertising partners that help us tailor offers or deliver ads to you.

How We Use Your Personal Information

We use personal information for the following purposes:

  • Providing, personalizing and improving the Services – Fulfil orders, process payments, arrange shipping, issue invoices and confirmations, handle returns, remember items in your cart, and personalize your shopping experience with recommendations.
  • Marketing and advertising – Send promotional emails and SMS messages, serve targeted ads on our site and third-party sites, and analyze campaign performance. We may use Google Ads and DoubleClick remarketing tools to show ads to you based on pages you visit. You can opt out of targeted advertising via the Network Advertising Initiative opt-out page or your Google/Facebook ad settings.
  • Security and fraud prevention – Protect our Services, detect and investigate fraudulent orders, verify your identity and comply with legal requirements.
  • Communications – Respond to your inquiries, provide customer support and send service-related messages (e.g., order updates, account alerts). If you register for an account, you are responsible for keeping your credentials confidential.
  • Legal obligations – Comply with applicable laws, respond to lawful requests and enforce our Terms of Service.

SMS Marketing and Mobile Data Use

If you opt in to receive SMS marketing from Plus Mats, we will collect and use your mobile number to send you transactional and promotional messages (for example, order updates or exclusive offers). Messages may be sent using automated technology and message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message. We will not share or sell SMS opt‑in data or consent with third parties for their own marketing purposes.

Abandoned Cart Disclosure

Our website uses cookies and similar technologies to remember items placed in your shopping cart, including when you leave our site without completing a purchase. This information is used to determine when to send reminder emails or SMS messages about your cart.

Third‑Party Sharing & Advertising

We may share personal information with trusted vendors and service providers (e.g., Shopify, payment processors, shipping carriers, analytics and advertising partners) to perform services on our behalf. When we work with advertising partners to deliver personalized ads, we may share limited data for remarketing. You may opt out of targeted advertising by following these links:

We may also disclose your information when required to comply with a subpoena, court order or legal process, or to protect our rights or the rights of others.

Cookies and Tracking Technologies

Plus Mats uses cookies, pixels and other tracking technologies to collect device and usage data, remember your preferences and power features like cart reminders. We also use Google Ads conversion tracking and DoubleClick remarketing pixels to understand how you arrived at certain pages and to deliver targeted advertising in the future. Most browsers accept cookies by default, but you can modify your browser settings to refuse cookies; however, blocking cookies may affect site functionality.

Do Not Track

Our website does not currently respond to Do Not Track signals sent by browsers.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction or deletion of your information;
  • Receive a copy of your personal information in a portable format;
  • Opt out of the sale or sharing of your personal information for targeted advertising purposes;
  • Withdraw consent or object to certain data processing activities.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including completing transactions, complying with our legal obligations, resolving disputes and enforcing our agreements. We may also retain de‑identified or aggregated data for analytics purposes.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so that we can remove that information.

International Users

Plus Mats Online is based in the United States. If you access our Services from outside the U.S., please note that we may transfer and store your information in the U.S. and other countries. These locations may have different data protection laws than your home country. By using our Services, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the Services after the policy is updated constitutes acceptance of the changes.

Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact us at:

Contact US